Pickup in-store

Textbook pickups will be handled upstairs on the 3rd floor of the LBJSC in the University Bookstore

Any General Merchandise / Apparel order pickup will be handled on the 2nd floor of the LBJSC at the University Bookstore Customer Service Desk.

Please allow 2 business days for processing of in-store pickups. If we are low in stock, processing may take longer. Please bring a form of identification. (State Issued ID or TXSTATE ID)

Questions about your order? Call 512-245-1374 or email us at universitybookstore@txstate.edu



The following information applies to all orders:

A street address is required for delivery, No PO Boxes. We do not ship to PO addresses


Merchandise will be delivered standard ground transportation, which takes 2-3 business days within Texas. You may request express delivery for an additional charge.Processing orders during back-to-school rush & holidays will take longer. See on-line textbook ordering page for details.Delivery times do not include processing time.


Orders received after 2 p.m. CST on Friday may not be processed until the following Monday.


Your order will be charged to your credit card at the time of purchase. The web-store accepts Visa, MasterCard, Discover and American Express.


International Orders

We currently do not do International orders.


Backorders

Textbooks or merchandise unavailable at the time your order was placed WILL NOT BE BACKORDERED. If you are missing any books or merchandise, then we did not have them when the order was pulled. You have ONLY been charged for the merchandised you have received. Please reorder if necessary.


*We reserve the right to cancel backordered items based on product availability.


Special Delivery Items

For special delivery orders you should receive a phone call or email from customer service. If you have any questions, please call 1-877-884-3338. Tariffs and duty fees are the responsibility of the customer placing the order and are not included in the shipping charges.


Some products may require special handling due to size, weight, and insured value, which may result in a higher shipping charge than originally quoted You will be contacted by customer service if additional charges apply.


Shipping Rates

The following rates (rates are subject to change) apply to your order.

Textbooks & Merchandise: A flat rate of $10.00 in the U.S. for all orders with the exception of oversized objects. If the item(s) of your choosing is oversized you will be contacted by customer service and informed of any additional charges.


Merchandise Return

Please refer to our Returns Policy page for information on returning or exchanging merchandise.


Order Status Codes

RDPK - Order is Processing

PICK - Order is in process, Textbook/Merchandise is being pulled


RDSH - Prepared for Shipping

CLSD - Order has been Shipped

XSCS - Textbook Substitution has been selected and the Textbook will be either New or Used.

XUTL – Cancelled by Customer


XMIN - Item was not available please re-order

XCCC - Credit cancel - Order Fulfillment Representative talked to the customer who elected to cancel by phone.

XCLS - Credit cancel – email sent - no reply

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